My new car‘s engine stalled repeatedly in a month after I’ve purchased.
The car was repaired, but I would like the car to be replaced.

Answer and Suggested Solutions

If the repair is completed, the dealer has fulfilled its responsibility, and it seems difficult to request a vehicle replacement. If you really don't want to drive it, you will need to pay the difference and replace the vehicle.

Solution point

• Even if a problem occurs on the day of delivery and you request the dealer to replace the vehicle, it will be difficult to do so. In such cases, from a legal point of view, the dealer has fulfilled its responsibility as the seller by repairing the product.
• Since automobiles have systems such as registration and taxation, if the vehicle is replaced, the expenses required for registration, etc. will be wasted. The burden on the store side will be very large compared to the case they repair the car, since the car will be recognized as old one once it’s registered and the car’s price will drop. In general, repairs are used in such cases to avoid imposing an excessive burden on either the seller or the buyer, and to minimize the economic loss from a social point of view.
• If you really don't want to drive this car, you will have to trade it in and buy a new one (vehicle replacement). Since the problem appeared immediately after purchasing a new car and the consumer was offended, it might be possible to trade in at a higher price than the normal trade-in or demand a large discount on the next car. This kind of negotiation will reduce the burden of the consumer.
• However, if the dealer cannot repair the defect, or if the same defect occurs repeatedly, compensation for damages or reduction of the price can be requested. In addition, in some cases, it may be possible to request a replacement of the vehicle or cancel the contract, for example, if this problem occurs repeatedly in the part related to the important functions for the driving of the vehicle, regardless of repairs, and the purpose for which the vehicle was purchased cannot be achieved.
• If the parties to the dispute (consumers and dealers) do not reach an agreement on the terms of vehicle replacement, etc., also if both parties to the dispute (consumers and dealers) agree, it is possible for them to use a lawyer attached to our consultation center which will take an out-of-court dispute resolution procedure called "Settlement Mediation".